Technology and Design


A flawed design results when a ‘designer’s perception of design’ and an ‘end-user’s perception of design’ do not match – meaning that an end-user’s ergonomic requirements can be overlooked.

Usability testing is a method for identifying flaws that interfere with:-

  • Ease of physical use for the expert, power and disabled user.
  • Ease of learning for the beginner and intermittent users.

Usability testing is most effective when conducted during the design phase so that bugs can be worked out prior to product or service release. This said, usability testing can be used anytime after product or service release to continuously improved overall design and the end-user’s satisfaction.


  • Conduct usability test to extract, analyzed, diagnose and categorize design  problems.  Formulate a written report complete with recommendations.
  • Conduct a hierarchical task analysis using the ‘User Action Framework’ as a basis for identifying and proposing physical, cognitive, sensory and functional affordances to optimize task efficiency, effectiveness, safety and independence.
  • Develop a registery to identify and categorize design problems. Identify the major category of design problems and determine type of specialized input required.
  • Conduct focus groups to identify user requirements, ways of improving usability, acceptability and functionality of device.

Ergo Solve, Vancouver, BC, Canada

Telephone: 604-612-3650; Email: send an email to Eddie

Recent Posts